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What is happening with my order?

missdysfunction
Level 1: Joiner
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Registered:

Hi, 

I have just joined O2 and bought a new phone on Thursday (iPhone 13). The upfront costs were taken out of my account immediately and I received a notification to say that my order has been accepted and will be ready for in-store collection today. When I went into the store, my phone wasn't on their system. I've only just managed to log into MyO2 and it is now saying that my order is still under review? Does this mean that I am now not likely to get my new phone today? I ordered for collection because my current phone is broken and I really needed the new one ASAP! Frustrating. 

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Cleoriff
Level 94: Supreme
  • 112513 Posts
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Registered:

Hi @missdysfunction 

You need to call the sales dept on 0800 081 0255

or via social media on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Best of luck and welcome to the forum

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112513 Posts
  • 801 Topics
  • 6704 Solutions
Registered:

Hi @missdysfunction 

You need to call the sales dept on 0800 081 0255

or via social media on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Best of luck and welcome to the forum

 

Veritas Numquam Perit

Girl in a jacket
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