Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250645 Views
  • 2 replies
  • 2 kudos

Resolved! 6month sim only to contract phone

I’ve been on my sim only now nearly 6months it’s saying I can up grade in 1month and so many days to handset has any one been able to get handset of them after 6months even with bad credit

claireL by Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

Resolved! Account

I’m trying to sign into my account, and it won’t let me unless I have account number to change password

Abc2 by Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

Resolved! Overdue bill

I have an overdue bill im getting texts threatening to cancel my contract if i dont contact o2 but i cant contact them as theyv cut my phone off. I can pay on the 28th.

Resolved! Contract Free Gifts

Has anybody upgraded their phones recently and promised a free gift, for it to never show up? I'm into my 5th month of waiting for Samsung buds. Chased up but no response.

CHH by Level 1: Joiner
  • 1182 Views
  • 6 replies
  • 0 kudos

Resolved! New customer

Hi all I recently joined o2 and waiting for my new sim. I have given my PAC code to o2. Do I have to inform my old provider and will I keep my old number as I have been given another number . Thanks

Resolved! Bill payment

Hi I have recently been out of work and need to discuss my bill and my connectivity

Ash86 by Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

Resolved! Spending cap

I don’t have a spending cap but it won’t let me pay by mobile phone bill, it keeps saying ‘you do not have enough credit for it, please check your account balance’? I don’t understand

Mjp by Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Bringing old number

Hi AllI have just transferred from Virgin to get the volt benefits.I was on the phone to a Virgin Customer service rep on Saturday (08/01) and he set up my O2 account and I gave him my pac code to keep my number, which I assume he passed to O2.I rece...

uk_Ian by Level 1: Joiner
  • 514 Views
  • 1 replies
  • 0 kudos

Resolved! Missing Order

Ordered a new phone on the 8th Jan, said in stock and was due to be delivered to me today (11/1). DPD status still showing that it's on route to local depot. Been like that for 24 hours. Now saying due for delivery tomorrow. 12/1 but still showing st...