Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelled order

I have tried to cancel an order that was in stock at the time, courier couldn’t find my house (billing address), then product out of stock. Have cancelled supposedly but order showing as complete, tariff has changed to the cancelled items new terms. ...

Resolved! Cash Back Claim

Can anyone please tell me where I can access a receipt for my latest upgrade in order to claim the cashback offer? TIA.

Resolved! Order ms- [Personal details removed]

Good morning, I have order a new device this morning and I have recieved an email saying its not in stock however would I be able to change the device to a different one please

Resolved! Free 3 month Disney+ has cancelled my existing subscription

Well like most others i got the "text this number" for 3 months free disney+ as a special gift from 02. I did that and they cancelled my current disney+ added as an extra and have not enabled disney+ again If you go into your 02 and look in extras it...

Phone unlock - no codes are working!

HiI'm trying to get my old Samsung S7 working with a new SIM from a different provider. I know the SIM is fine as I have tried it in my current phone and it works. On starting up the phone, I get asked for a SIM PIN code (provided by Virgin Media), e...

Resolved! Cancel my Pay Monthly plan

Hello, I signed upto O2 around 3 weeks ago now, so I'm out of the initial 14 day cooling off period unfortunately, but would like to know if there's any possible way I can cancel the plan without receiving excess charges? I haven't been at work for t...

Resolved! new Laptop

Really annoyed with o2. been with them for 7 years or more. 1st contract phone was the new iphone 8 costing around 1,000. the £1,000 with my bills were all paid on time. I then decided to go with Samsung Galaxy. so I changed over this cost was £849.0...

Resolved! Age verification

How do I turn off age verification

Resolved! Sim Only Mod Term Upgrade

Hi Guys, I notice the option to upgrade my sim package, I currently pay £20 a month but can see new customers can get more data for the same price. So I checked and to my surprise I can see the option for me to select this very package. If I selected...

Resolved! Change of number

HiI have two mobiles (A and B) in my name on pay monthly contracts with o2. I want to change one mobile (B) to my wife. She now has a new pay monthly o2 sim and wants to keep the number on mobile B. What is the best way to transfer mobile B number fr...

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