HMRC access code text

[Joe17]

I joined O2 last week and whilst messages works fine access codes from HMRC are not arriving. 

[pgn]

Anything in here help, @Joe17? Guide: Text Message Tips (not sent or received) 

If not, reach out to O2 on social media, links below this message, or phone numbers in here if you rather try calling: Guide: Coronavirus Community Help and Support 

Good luck!

Edited to add: let HMRC know as well, as per this answer in HMRC help pages:

https://community.hmrc.gov.uk/customerforums/sa/65a04a37-bba1-eb11-89ee-00155d3ba194

[Cleoriff]

Hi @Joe17 

This is an ongoing issue with O2 and they need to sort it out.

You may have a zero spend cap applied to your account and need to speak to customer services

All numbers are in this guide Guide: Coronavirus Community Help and Support 

or via social media

 Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@Joe17 

Some have had success by turning off wifi before expecting the code to come through.

[lewys-gp]

Hi, @Joe17. Did any of the advice above help you, please? If so, let us know which! This will benefit the wider community. Thank you.

[Joe17]

Thanks MI5, that worked. 

[Joe17]

Hi 

Yes MI5's advice to turn off the WIFI worked. I had phoned O2 on Sunday morning and spoke to someone who didn't know who HMRC were! Eventually he said he had lifted a block and to wait 24hours, which I did and it still didn't work. Fortunately by then MI5's solution came in

[MI5]

Good to hear @Joe17 👍