cancel
Showing results for 
Search instead for 
Did you mean: 

HMRC access code text

Joe17
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I joined O2 last week and whilst messages works fine access codes from HMRC are not arriving. 

Message 1 of 8
1,244 Views
7 REPLIES 7

pgn
Level 76: Forum Legend
  • 37413 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

Anything in here help, @Joe17? Guide: Text Message Tips (not sent or received) 

If not, reach out to O2 on social media, links below this message, or phone numbers in here if you rather try calling: Guide: Coronavirus Community Help and Support 

Good luck!

 

Edited to add: let HMRC know as well, as per this answer in HMRC help pages:

https://community.hmrc.gov.uk/customerforums/sa/65a04a37-bba1-eb11-89ee-00155d3ba194

Message 2 of 8
1,231 Views

Cleoriff
Level 94: Supreme
  • 124531 Posts
  • 828 Topics
  • 7529 Solutions
Registered:

Hi @Joe17 

This is an ongoing issue with O2 and they need to sort it out.

You may have a zero spend cap applied to your account and need to speak to customer services

All numbers are in this guide Guide: Coronavirus Community Help and Support 

or via social media

 Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
Message 3 of 8
1,229 Views

MI5
Level 94: Supreme
  • 147531 Posts
  • 638 Topics
  • 28335 Solutions
Registered:

@Joe17 

Some have had success by turning off wifi before expecting the code to come through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 8
1,215 Views

lewys-gp
Former Staff
  • 921 Posts
  • 89 Topics
  • 1 Solutions
Registered:

Hi, @Joe17. Did any of the advice above help you, please? If so, let us know which! This will benefit the wider community. Thank you.

Community Manager for the O2 Community 🙂
Message 5 of 8
1,198 Views

Joe17
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks MI5, that worked. 

Message 6 of 8
1,193 Views

Joe17
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi 

Yes MI5's advice to turn off the WIFI worked. I had phoned O2 on Sunday morning and spoke to someone who didn't know who HMRC were! Eventually he said he had lifted a block and to wait 24hours, which I did and it still didn't work. Fortunately by then MI5's solution came in

Message 7 of 8
1,193 Views

MI5
Level 94: Supreme
  • 147531 Posts
  • 638 Topics
  • 28335 Solutions
Registered:

Good to hear @Joe17 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 8
1,179 Views