Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel a item

I’ve payed up my iPad and I want to cancel the payments for the iPad and sim

Resolved! Proof of purchase

Good afternoon I have upgraded my phone but I need proof of purchase to claim my free headphones can you tell me were I can find this please thanks

Resolved! returning sim

How can I return unwanted sim delivered to my address after 1 month?? I can't return in the shop!!! If I call 202 they tell me to go to o2 app which I don't have an access without any reason, nice start of 2 contracts!

Resolved! Nightmare o2 app old number

There is no new mobile number on sim package, not possible to check what is the number text to 2020 not working, live chat doesn’t exist. It says check in o2 app but when I log it says I don’t have access to o2 app!! [abusive language removed] Really...

Resolved! Change payment date

I want to change my payment e

Resolved! Apple i watch series 4

I already have a pay monthly contract with 02. Can I share this airtime contract with an Apple Watch or will 02 ask me to purchase an additional airtime plan for the Watch?

Resolved! Why has my airtime plan increased from £21 pcm to £45.12 ?

Why has my airtime plan increased from £21 pcm to £45.12 ?what tariff / airtime would you suggest I change to ?

Resolved! Being charged but not been sent SIM

Signed up for a contract and the billing cycle has started over 2 weeks ago but I've not received the sim! Impossible to get in touch with customer service on phone or chat.

Resolved! How to leave

evening, I am coming to the end of a two year contract in February 2022. I only have £18 left to pay on my device plan. I plan on leaving o2 - I want an iPhone 13, and the deals elsewhere are so much better than what O2 are offering me. If I pay off ...

Resolved! Free smart watch4

How to claim a Samsung Galaxy Watch4 40mm after I have

O2

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