Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

eSim question - sim swap and number porting

Background - I'm currently with Three, and wish to run my contract for another 8 weeks until end of contract keeping my existing number with Three. I had delivered today an O2 pay monthly sim, as I wanted to take up a good 12 month SIMO deal I saw be...

Resolved! Mystery payment to O2

I have a regular payment (via Direct Debit) payed to O2 from my personal bank account. I can't remember authorising anything for that amount. How do I discover what this payment is for?For info: I have a DD reference. I have tried to communicate with...

Resolved! How to check is the Direct Debit is active and will collect my payment?

Hello, I've changed the payment date on my bill, which lead to the generation of two bills this month.I can see the deadline of the payment, but I can't figure for the life of me if both will be taken out via Direct Debit or I need to pay one or both...

Resolved! Airtime plan

Hi there, I am looking to cancel my Airtime Plan, as I do not owe anything on my Device Plan and am paying a lot for not much! My data runs out every month at £14 - it was £24 this month! Please can you give me options before I go to SMARTY where I c...

Resolved! Phone Disconnected

My phone has been wrongly disconnected and I have no means to actually contact 02. I cannot phone and when logging in to the app I have also been removed as a customer so cannot use the chat facility.

Resolved! Paid my overdue bill but now can’t make calls

I cant call through to any advisors, no one is picking up when I do call. The app is no help and my phones blocked from making any calls or using data even though I’ve paid the overdue amount. Can someone please answer me this is so stressful.

Resolved! order cancelled

Hello I ordered a ipad pro before chirstmas to the o2 store but then changed my mind about the product. I never collected or received the item, I was told it would automatically be cancelled and I would not have to do anything. However you have taken...

Resolved! Volts

Got my sim activated on the 14th Jan. Still no volts.

Resolved! How do I cancel my subscription

How do I cancel my subscription

Resolved! Text message could not be delivered, because of error (code 065).

HiI think I’m in the right place, my brother is on O2 and I think he is pay monthly but possibly payg - have not been able to get hold of him for good few days, message sent Wednesday has been not been delivered (it was buffered) has not come back sa...

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