Solved: Upgrade out of stock and billing

Gildan · ‎07-03-2022

Hi

I've upgrade to a new device and device plan and both should have now had their final payments. The new device is currently out of stock, will I only be charged for the new device plan and then the device when it comes into stock and does the plan then start from there whilst the new airtime plan starts now ?

Thanks.

MI5 · ‎07-03-2022

@Gildan

everything should start when the new device is dispatched.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-03-2022

@Gildan

everything should start when the new device is dispatched.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gildan · ‎08-03-2022

Thanks for the reply.

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