Leaving O2 - it's easier to find the Holy Grail

[Craig14]

Dear god how impossible it is to actually leave O2?   This is an Ipad with a SIM so ringing 202 or whatever isn't an option - ok messing around online shows despite having a Leaving Us page, it doesn't actually let you leave you have to ring which I cannot from the ipad.  So I find the right number from my mobile - on another network - and that answer system is ******e and doesn't understand plain english.  Eventually it tells me that their office is shut - this is 9.03 because I've been messing around on the website trying to do this for 45 minutes everything has closed.

so the answer line then tells me that live chat is on the website until 11pm.

no it bloody isnt.

Aura is useless, keeps pointing me at the contactus page, which does not have livechat on.

Dear god I just want to terminate the damn contract.

[TallTrees]

Hi @Craig14 

Will this help?

If it suits you contact o2 customer services on social media here 

(https://o2uk.co/O2CFB) , Facebook (https://o2uk.co/O2CTW) Twitter (https://o2uk.co/O2CIG) , Instagram 

they should be able to help you with this.
Best wishes TallTrees

[madasaf1sh · Accepted solution]

@Craig14 

You need to call 0344 809 0202 and speak to someone there are full instructions in this guide Guide: Cancelling Your Contract 

Best time to ring is 8am 

Social Media can't deal with Account Terminations