Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 2 year Phone Contract has ended yesterday

Hi, my 2 year phone contract has ended yesterday and o2 has automatically put me on to an o2 Refresh Unlimited 5GB monthly contract. Can I leave it like this and then upgrade in a few months time?

Outlook problem

Hello. This morning I was unable to receive email attachments. I use outlook with my email address being n.cartwright**Personal info** I still receive my emails but if there is a photo, document, pdf file etc it is not attached. I visited my local O2...

Resolved! Sim card

I have a new phone which has come with a new sim card. I can not see that there is a micro sd card. Does this need to be purchased separately or should it come with the sim card and new phone?

Resolved! Sim Not Provisoned

Hi All Only just joined o2. PAC code provided and my switch day is today.My old SIM has stopped working as expected (Lebara), but my new o2 sim says "Sim Not Provisioned" Is this just temporary as today is switch day?! TIA

Resolved! Live chat

Hello why is the no live agent any more

Resolved! Mobile roaming

I’m going on a Mediterranean cruise will my package work?

Resolved! Emergency

can someone from o2 contact me ASAP as you have cut me off not knowing my circumstances so I can't even ring customer services!!!

Resolved! spend cap charged

hello I have just joined O2 and have unlimited texts, phones messages and 30GB of data, so loads of allowance available I am in the UK and now have a charge against my spend cap why is this please

Resolved! Payment date

Good morning I would like to change my direct debit date to coincide with my monthly pay day please

Resolved! paying my bill when abroad

HiI work on a cruise and have been at sea for 8 weeks now, I have just berthed in the caribban and found that the last 2 payments have been missed and I've been cut off, I have tried to call about 5 different numbers O2 give out for customer service ...

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