Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How can I see the last 12 months of bills

How can I see the last 12 months of bills

Resolved! Applying a transferred number (via a PAC) to an existing line on my account

Is it possible to change an existing number on my multiline account (that's been on there over a year) via a PAC code from Vodafone, essentially keeping the same contact (minutes, data, expiry date) but updating the number to that from Vodafone? Or d...

Resolved! SIM sent too early

Happy new year all.I'm a new customer - just signed op with Virgin Media.On the install process, it asked me when I wanted my service and SIM to be sent - I sekected a date further in the month as we won't move into that property until then.Now I get...

Resolved! Volt

I've been with O2 for more than 10 years and Virgin for 4 1/2 years but can't get connected onto Volt. Any suggestions?

Resolved! I want cancel my account

Hi I would like my monthly payment,because I not use that card anymore,because I out of England, thank you

Resolved! Refused a refund

Hi, so nearly 2 years ago I took out a sim only contract for a Iwatch that I had purchased from apple. After two days of both receiving my iwatch and taking out the contract with o2 I learned the watch was no good and would not function properly as I...

Resolved! Useless

Why am I still being charged? Why is the tariff still active? And why did I receive written confirmation that I was not liable for the charges yet was charged AGAIN the very next day after the date on letter? And why can I not get any response from t...

Resolved! O2 have stopped me getting a mortgage, by now their error!

my mortgage application has been refused last minute due to a default being placed on my credit account from O2.This is down to a missed payment of £24.35 occuring 10 months AFTER i attempted to close the account over the phone. On the 22nd of Octobe...

Resolved! Loyalty

Does anyone else struggle to get through to anyone at all at o2 Customer Services? I have a simple question I want to ask, that my O2 number is not recognised, yet I am being charged a monthly bill!! Anyone got any advice...AURA is basically as usefu...

Resolved! Track order

Hello, on the 01/01/2022 i order a new contract phone iPhone 12 Pro Max, I have paid the upfront payment of £30 and I have not heard anything from the delivery service? it’s been 5 working days with no update? When I go on my account it says there is...

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