O2 ripping me off

[Anonymous]

I arranged a new phone as an upgrade with o2 refresh.After ordering it i discovered my wife has bought me a phone for xmas so i had to cancel my upgrade phone.I went in to the shop i had arranged to collect it from and they told me i had to cancel it online.I went online with live chat and they told me i had to go into the shop to cancel it.When i went back to the shop they told me i had to do it online.I have just spoken to customer services and they just told me i need to go into the shop.Someone is taking the p*** and im not happy.I have been a customer of o2s for a number of years but not anymore.Tomorrow im going to cancel my direct debit with this useless company,im going to cancel my remaining contract and i will not be giving o2 any more of my money.

[Anonymous]

Maybe i should go and get the phone from the shop,take it out the box,jump up and down on it and say "Now do you get the message that i dont want this phone" ?.

[perksie]

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@Anonymous wrote:

Maybe i should go and get the phone from the shop,take it out the box,jump up and down on it and say "Now do you get the message that i dont want this phone" ?.

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If you can afford it then do that!

[Anonymous]

And the answer would be , sorry customer the phone seems to have been user damaged.

Rofl.

[Anonymous]

Just imagine their faces? lol

[Anonymous]

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@Anonymous wrote:
And the answer would be , sorry customer the phone seems to have been user damaged.

Rofl.

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lol

[Anonymous · Accepted solution]

Hi,

The store will hold it for 7 days I think before they return it (if not collected). If returned, the order gets cancelled. Not sure why they are refering you to go online because they should be able to return it @ your request.