Solved: O2 refresh

Anonymous · ‎28-03-2016

Hi, I would like to make use of the O2 Refresh. My contract expires at the end of July but I would like to update my phone now, but I would like to stay with my current payment for phone, text and data. When I click on upgrade it gives me the amount to pay back on my credit agreement and then choose a tariff. As I don't want to change my tariff can I just start a new credit agreement paying up front the amount needed for the new phone to keep my monthly payments roughly the same. Your comments would be appreciated. Thanks.

Hazej

jonsie · ‎28-03-2016

No you will have to take a new tariff with the handset I'm afraid.

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jonsie · ‎28-03-2016

No you will have to take a new tariff with the handset I'm afraid.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎28-03-2016

You need to choose a tariff that is similar to what you are paying now but you must take a new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎28-03-2016

Here is my guide to O2 Refresh for you to look at

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701

Martin-O2 · ‎29-03-2016

@Anonymous wrote:

Hi, I would like to make use of the O2 Refresh. My contract expires at the end of July but I would like to update my phone now, but I would like to stay with my current payment for phone, text and data. When I click on upgrade it gives me the amount to pay back on my credit agreement and then choose a tariff. As I don't want to change my tariff can I just start a new credit agreement paying up front the amount needed for the new phone to keep my monthly payments roughly the same. Your comments would be appreciated. Thanks.

Hazej

Hi @Anonymous Welcome to the forums! Which phone are you thinking of upgrading to?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎29-03-2016

I am thinking of an iPhone 6s Plus as I would like a larger screen (elderly eyes) and it would work well with my Ipad and other Apple products.

Regards, Hazej

Martin-O2 · ‎29-03-2016

@Anonymous wrote:

I am thinking of an iPhone 6s Plus as I would like a larger screen (elderly eyes) and it would work well with my Ipad and other Apple products.

Regards, Hazej

Sounds like you have a plan there @Anonymous Please come back and let us know what you think of your new handset once you have it up and running.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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