O2 refresh

[Anonymous]

3 weeks ago I was in a O2 store and asked the floor sales man while browsing phones if O2 refresh would automaticly start or did i Need to set it up, I was told if my contract had ended O2 refresh would start, but I have just been charged my full bill !!! As you can imagine im not very happy about it especially as I have 2 contracts out with out with you !

[Cleoriff]

You were misinformed. As I understand it, you need to officially upgrade to refresh...

You either need to go back instore or contact customer services to sort this out http://www.o2.co.uk/contactus

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701

http://www.o2.co.uk/refresh

[Anonymous]

Hi @Anonymous

  There can be a number of reasons...Did you take the O2 refresh out as a new connection or an upgrade on your old number?

[jonsie]

Do you now have one contract or two?

[MI5 · Accepted solution]

Refresh is automatic when you start a new contract directly with O2 but an old non refresh contract will not automatically revert to refresh.
To get refresh you need to upgrade your old contract to a new one, or you can change your old contract to a Simplicity sim only tariff and keep your old phone. This will reduce your current contract bill price.