O2 open

[catpinky]

Hi, just wondering how long it takes for confirmation that O2 discount has been applied to your account after registering? Thanks

[jonsie]

I this is an esim give customer service a call

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
The best number to get through seems to be
0800 587 4005
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[gmarkj]

If you upgraded, try using the old sim in the new phone.

[Nshanbx]

Hi , I ordered an iPad one week ago and had the confirmation email and the upfront cost is still pending in my bank account but it still hasn’t been dispatched and not sure whether I’ll still receive it ? Will I still be expecting an iPad as I haven’t heard anything off them for a week even though it had been confirmed ?

[gmarkj]

If you have had all of the contract emails but not a despatch email then chances are it is out of stock (o2 don't have a live stock system - everything shows as in stock when you order).
If you want to find out what is going on, the only thing you can do is call.
The numbers we know to work are in the link below - the one ending 4005 seems to be answered the most frequently.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Ljg33]

My phone is damaged and I’ve only had it 6mo this does it still come under a warranty?

[jonsie]

Warranty won't cover physical damage @Ljg33 

[Leeward]

Hi there I'm having trouble paying for stuff on Google Play and other sites using my phone credit I'm on giffgaff but I believe they are owned by O2 can you please clarify this and help me if you can kind regards Mr Lee Ward

[jonsie]

You need to contact giffgaff or go onto their community site for this @Leeward 

[Anmol]

Hello

[EmmaJane]

Hi
There are no o2 shops open and I don't have a credit card, how else can I get my age verified? Even though o2 have my date of birth it still needs confirming