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Level 1: Joiner
Posts: 1
Registered: ‎31-05-2021
Accepted Solution

Charges!

Hey!..
I'm being charged for sending text messages to a mobile in Jersey(Channel Islands) Is this normal? I have never been charged for that by my previous network provider and not for multimedia messages either.
I added a bolt on for the multimedia messages because of the charges. Is the bolt on a one off payment like it says it is or do you end up getting charged monthly for it?
( I have tried to call customer services but no one was there)
Any help would be great - until I can get to talk to them!
Thanks
Louise
Level 43: Bright Spark
Posts: 2,615
Registered: ‎04-04-2012

Re: Charges!

[ Edited ]

@Louise08

Yes that's correct,( if it is a Jersey Telecom or Sure or Airtel-Vodafone),  Jersey is not part of the United Kingdom and as such international charges apply:

Full information is here : https://www.o2.co.uk/popups/jersey-guernsey-and-isle-of-man

For MMS you get 50 MMS per month for £5.11

 

edited to clarify non UK Mobile

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Level 70: Enigma
Posts: 17,340
Registered: ‎31-03-2010

Re: Charges!

[ Edited ]

@Louise08 If yourself and the person you're texting in Jersey both download WhatsApp, the cost to text (including MMS), call, or video call is zero. That goes for anyone else you know who lives abroad as well.

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 101,695
Topics: 770
Registered: ‎14-01-2013

Re: Charges!

[ Edited ]

Deleted by me to avoid confusion! rolling eyes

*The Game Is On*

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Posts: 117,536
Topics: 575
Solutions: 16,494
Registered: ‎04-04-2012

Re: Charges!

For sure, you can roam there free of charge, just the same as you can in France, Germany, Spain etc, but you can't texts those countries for free from the UK either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,695
Topics: 770
Registered: ‎14-01-2013

Re: Charges!

[ Edited ]

Yes I really should have read properly before posting.

Not realising the OP was in the UK. rofl

I've deleted my post to avoid confusion.

*The Game Is On*

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