on 31-05-2021 19:09
I'm being charged for sending text messages to a mobile in Jersey(Channel Islands) Is this normal? I have never been charged for that by my previous network provider and not for multimedia messages either.
I added a bolt on for the multimedia messages because of the charges. Is the bolt on a one off payment like it says it is or do you end up getting charged monthly for it?
( I have tried to call customer services but no one was there)
Any help would be great - until I can get to talk to them!
Solved! Go to Solution.
31-05-2021 19:17 - edited 31-05-2021 19:18
Yes that's correct,( if it is a Jersey Telecom or Sure or Airtel-Vodafone), Jersey is not part of the United Kingdom and as such international charges apply:
Full information is here : https://www.o2.co.uk/popups/jersey-guernsey-and-isle-of-man
For MMS you get 50 MMS per month for £5.11
edited to clarify non UK Mobile
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
We are all customers and dont have access to any o2 accounts
31-05-2021 20:30 - edited 31-05-2021 20:33
@Louise08 If yourself and the person you're texting in Jersey both download WhatsApp, the cost to text (including MMS), call, or video call is zero. That goes for anyone else you know who lives abroad as well.
on 31-05-2021 20:45
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)