O2 open iphone 7 Plus

Markojemo · ‎02-02-2017

So on the o2 open page when you hover over the list of excluded devices list it says that there are currently no devices excluded from the scheme yet when you click into the link it says the iphone 7 Plus is excluded from the scheme. @Toby are you able to advise which statement is correct please?

Cheers

Wa10 · ‎04-02-2017

Apologies folks, it's an internal communication I've received which confirms the discounts are now "open" (pardon the pun!) and as I post on here as a customer rather than in an official capacity all I can do is share the news in the same way I do with customers I speak to as part of my job, rather than any kind of official announcement. I've sent the communication over to Toby though and asked him to officially update.

Hopefuly he will be able to give the team who deal with the Open website a friendly poke to remove the reference from the excluded devices list too

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

jonsie · ‎04-02-2017

A definite poke of some description needed

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Cleoriff · ‎04-02-2017

Thanks anyway @Wa10. Not disputing anything you said and pleased for the heads up...

Our only concern is around the fact the website isn't updated (which is usual) Add that to the issue of the whole Open scheme suddenly undergoing a change... whereby employers now need to give their staff a 5 digit code (which they haven't had either).....:smileysad:

Veritas Numquam Perit

MI5 · ‎04-02-2017

Website slow to update?
Never!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-02-2017

WELL I'm fairly sure it won't be updated over the weekend. ...

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-02-2017

Which weekend?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-02-2017

March 1/2....2017 maybe!

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-02-2017

I'll put the date in my diary

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-02-2017

Date isn't set in stone...or the year!

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎04-02-2017

If it went to 6 months it would be March anyway? Who knows? ...we can only hope they hurry up...

Veritas Numquam Perit

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