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O2 open, co operate discount issue

I've recently upgraded my phone contract, I was previously on a discount, but when upgraded my discount came off. Now I am trying to re apply the discount and it's giving me problems. I work for BAE systems, I logged on to o2 open and filled in the details to get a o2 discount code, which I receive via a text. When I try typing the code in which is nine characters long, I can only type in 5 characters.
Apparently the system has changed now so I can't go to an o2 store either to get this discount applied. I am paying way too much if I don't receive a discount and sort feeling conned, not happy at all. Can anyone help me on this matter? Thanks
Posts: 117,517
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: O2 open, co operate discount issue

You can now go in store with your code and ID or text your code to O2.
Details on link http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: O2 open, co operate discount issue

I also get a nine digit code BAS****** but it tells you to show instore. The text method is still working as far as I know.