Recent Upgrade

[siward1991]

Upgraded my tariff via the app a week ago and my family multi sim discount dropped off. 

Went on chat and they have no access to my account, told me to wait a few days. 3 days later i go on chat, same issue, they dont know who i am and cannot find my account.

Told me to wait 7 days after the upgrade. Went on today and guess what, they dont know who i am or have no trace of my account!

I logged into the account!

Been with O2 for over 10 years and never really had an issue,

Has anyone had this at all? Where they cant even locate your account by telephone number and how was it resolved?

Thanks

[gmarkj · Accepted solution]

Chat support is rather lacking @siward1991 

We (other customers here on the community) would recommend calling or using social media.

Guide: How to find help & contact O2 

[siward1991]

Nice thank you, will give them a call shortly (if they know who i am haha!)