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O2 not paying agreed compensation and not replying to emails.

Path63361
Level 1: Joiner
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on ‎25-12-2025 19:27

on ‎25-12-2025 19:27

Hi, 

O2 mistakenly cut off my number during a system update.

I have been through the Ombudsman process but O2 would not agree to the Ombudsman resolution.

I have since been through the Resolutions complaints procedure as also agreed with the Ombudsman and have a case number. 

O2 then agreed in June 2025 to pay compensation.

I am still awaiting this compensation and have various emails going back and forth between myself and Resolutions resulting in the last email stating O2 will only credit my compensation to an O2 account.

I do not have an O2 account any longer and O2 are not replying to any of the emails I have sent since this last one.

 

How do I get my promised compensation?

 

Thanks

 

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MI5
Level 94: Supreme
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Registered:

on ‎25-12-2025 20:15

on ‎25-12-2025 20:15

@Path63361 

Legal action would seem to be the next step.

https://www.citizensadvice.org.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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