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O2 in Droitwich (WR9)

Anonymous
Not applicable

on ‎09-01-2015 16:24

on ‎09-01-2015 16:24

O2 network down in Droitwich for nearly a week now. Any phone working on the O2 network (O2, Tesco, GiffGaff) almost totally useless. No signal (well, intermittently one bar, but usually no network at all) for calls or Data. Contacted them via live chat - not at all interested. Contacted CEO - not very interested but have written again in the hope that they would accept that they must have someone within the company with some idea of when service is likely to be resumed!! When my contract is finished I'll be off to EE I think..........

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Anonymous
Not applicable

on ‎11-01-2015 19:05

on ‎11-01-2015 19:05

Thank you @Anonymous appreciate your compliment.

O2 would do well to SHOW they listen
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jonsie
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on ‎11-01-2015 19:31

on ‎11-01-2015 19:31

O2 will never listen. Whilst new customers are joining their network it's san fairy ann to existing customers. I, for one, had enough and left for EE. Customer service may be worse, I'm not sure it could be, but EE are giving me the service I pay every month for. Should the network go down, and they all do at some point, I'll worry about it when it happens....

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie




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Anonymous
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In response to Anonymous

‎12-01-2015 15:45 - edited ‎12-01-2015 15:49

‎12-01-2015 15:45 - edited ‎12-01-2015 15:49

Thought you might like a smile.........

 

Got the release from my contract from Tesco and got the PAC.

 

Didn't much like the EE sign up process - very protracted and ended up having to call them to get the application cleared anyway (?). Also a three to five day delivery window for the card is rubbish really. During that call the mast came back to life. I found out that the work being done was to get it upgraded to 4G.

 

Decided in the end to stay with Tesco. Wife's phone logged on to the 4G signal (she has an O2 contract). Mine doesn't. Did a live chat with Tesco - after much checking they confirmed my account was all 4G ready - but that Tesco 4G doesn't support my LG G3 (nor does it support the iPhone 4 or 5). So my account is 4G ready, the mast is 4G, but Tesco don't support my particular phone for 4G (they operate some kind of white list).

 

The Network mode list doesn't show LTE, so I guess that's how they do it.

 

Also contacted LG support and they confirmed that Tesco don't support the LG G3 for 4G.

 

I'll pop my wife's O2 SIM card into my phone this evening just to check (my phone is SIM free).

 

Not worth going to EE just for that - although my phone will hook up to 4G on the EE network, they don't have 4G in this area !!

 

What a load of old mismatched nonsense the mobile network is........

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Anonymous
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on ‎12-01-2015 15:47

on ‎12-01-2015 15:47

It's certainly been an adventure for you. 😳
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MI5
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on ‎12-01-2015 16:38

on ‎12-01-2015 16:38

I would guess that a software update from Tesco would sort your phone out as it is a 4G phone, normally.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to Anonymous

on ‎12-01-2015 16:50

on ‎12-01-2015 16:50

Just out of interest, If you now try to order a SIM only on Tesco mobile, they provide a list of the phones supported on their 4G network which as listed below (copied from their website). Guess I may need to move to an O2 contract instead - or accept no 4G ...........

 

Phone 4G compatible

Apple iPhone 5c 8GB4G is ready for this device
Apple iPhone 5s 16GB4G is ready for this device
Apple iPhone 6 128 GB4G is ready for this device
Apple iPhone 6 16GB4G is ready for this device
Apple iPhone 6 64GB4G is ready for this device
Apple iPhone 6 Plus 128GB4G is ready for this device
Apple iPhone 6 Plus 16GB4G is ready for this device
Apple iPhone 6 Plus 64GB4G is ready for this device
HTC Desire 5104G is ready for this device
HTC Desire 6104G is ready for this device
HTC One M84G is ready for this device
Huawei Ascend Y5504G is ready for this device
Motorola Moto G with 4G4G is ready for this device
Motorola Nexus 64G is ready for this device
Nokia Lumia 6354G is ready for this device
Nokia Lumia 7354G is ready for this device
Nokia Lumia 8304G is ready for this device
Nokia Lumia 9304G is ready for this device
Samsung Galaxy Alpha4G is ready for this device
Samsung Galaxy Note 44G is ready for this device
Samsung Galaxy S44G is ready for this device
Samsung Galaxy S4 Leather Edition4G is ready for this device
Samsung Galaxy S4 Mini4G is ready for this device
Samsung Galaxy S54G is ready for this device
Samsung Galaxy S5 Mini4G is ready for this device
Sony Xperia E34G is ready for this device
Sony Xperia Z14G is ready for this device
Sony Xperia Z24G is ready for this device
Sony Xperia Z34G is ready for this device
Sony Xperia Z3 Compact4G is ready for this device

If your phone is not shown, it is currently not supported on our 4G network

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MI5
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on ‎12-01-2015 16:54

on ‎12-01-2015 16:54

Some glaring omissions in that list.... I wonder why ??
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎12-01-2015 18:39

on ‎12-01-2015 18:39

Interesting as I did suggest very early in this thread that the works might be 4g. I hope everyones smiling now. And hopefully the OP will get the software upgrade. Not o2's fault after all.
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MI5
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on ‎12-01-2015 19:12

on ‎12-01-2015 19:12

The status checker was showing 4g for the WR9 postcode when I looked yesterday......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Anonymous

‎12-01-2015 19:51 - edited ‎12-01-2015 19:52

‎12-01-2015 19:51 - edited ‎12-01-2015 19:52

Popped my wifes O2 SIM card in. Immediately connected to 4G and the network modes show 2G, 3G, 4G or 2/3/4G Auto.

 

Clearly it really is the Tesco network that limits the phones that are able to use it's 4G capability - how crazy is that??

 

I'm getting an O2 SIM card (just ordered), cancelling the Tesco contract and returning the EE card/contract within the 14 day cooling off period (EE have no 4G presence here).

 

Sorted - but I never would have thought I would end up taking this route..........

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