O2 error on bill

[Anonymous]

Has anyone else had a bill error this month. I've been charged £108 for all my calls and I've not even used anywhere near my free 500 mins

[Anonymous]

Re check in your http://www.o2.co.uk/myo2 and look at the breakdown.

Look at http://www.o2.co.uk/help/everything-else/special-numbers

Customer services re pen tomorrow.

o2 Customer Services Link http://www.o2.co.uk/contactus

[Anonymous]

I have checked. I've used about 80 minutes

[MI5]

Check if you have made any non inclusive calls such as those listed here http://www.o2.co.uk/help/everything-else/special-numbers

[Anonymous]

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@Anonymous wrote:
I have checked. I've used about 80 minutes

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Ok. 

Then please ring them tomorrow. 

[Anonymous]

But why now? I'm being charged for O2 to O2 calls? And landlines ?

[Anonymous]

Customer services are closed right now.

As fellow customers like you we don't have access to your account.

[Anonymous]

If I have 500 mins free a month and have done for the last 6 years, why all of a sudden now are they charging me 33p per call to my hubby mobile ? And my home landline being charged?

[Bambino · Accepted solution]

There may be a problem within O2's system. Call Customer Service in the morning and they will hopefully be able to sort this out and credit your account.

[Anonymous]

I appreciate what your saying but only O2 Customer Services can clarify what has occurred.

Don't use Online Live Chat for account enquiries.

Uk Customer Services opening times are ->

Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00