Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎03-06-2019

O2 data not working abroad...

Seen many posts already regarding this, but can’t seem to make it work. Data roaming turned on, APN changed to mobile.data.co.uk anything I’m missing? Every time I switch WiFi off I get hit with the ‘Could not activate mobile data network’ message, thanks
Highlighted
Level 67: Unsung hero
Posts: 15,397
Registered: ‎31-03-2010

Re: O2 data not working abroad...

@Baaz  Please see this link: https://community.o2.co.uk/t5/How-to-Guides/International-Roaming-and-Whats-it-all-about/ba-p/309678

From the link: "O2 Contract customers may need to call 202 to confirm they have Roaming Activated on their account if they have never used the service before or had issues in the past."

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: O2 data not working abroad...

Hi @Baaz 

 

If I have read your post correctly you're abroad at present, though you don't mention what country you're in.

 

As @Bambino has said you need to check with customer services that data roaming is actually activated on your account. You should also check there is no roaming bar on your account, as well.

 

From your mobile you can ring O2, free of charge, on +44 344 809 222 between 8-8:30am UK time to avoid a long wait on hold.

 

This is not O2 but a customer community and we, therefore, have no access to your account to check whether data roaming is activated and/or there is a roaming bar in place.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Highlighted
Posts: 102,191
Topics: 550
Solutions: 13,031
Registered: ‎04-04-2012

Re: O2 data not working abroad...

@Baaz the APN to try is "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 7,035
Registered: ‎18-02-2016

Re: O2 data not working abroad...

Hey @Baaz  did any of the above advice help resolve your issue? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature