Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 1
Registered: ‎03-06-2019

O2 data not working abroad...

Seen many posts already regarding this, but can’t seem to make it work. Data roaming turned on, APN changed to mobile.data.co.uk anything I’m missing? Every time I switch WiFi off I get hit with the ‘Could not activate mobile data network’ message, thanks
Level 63: Greatness Assured
Posts: 12,225
Registered: ‎31-03-2010

Re: O2 data not working abroad...

@Baaz  Please see this link: https://community.o2.co.uk/t5/How-to-Guides/International-Roaming-and-Whats-it-all-about/ba-p/309678

From the link: "O2 Contract customers may need to call 202 to confirm they have Roaming Activated on their account if they have never used the service before or had issues in the past."

I DO NOT WORK FOR O2

Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: O2 data not working abroad...

Hi @Baaz 

 

If I have read your post correctly you're abroad at present, though you don't mention what country you're in.

 

As @Bambino has said you need to check with customer services that data roaming is actually activated on your account. You should also check there is no roaming bar on your account, as well.

 

From your mobile you can ring O2, free of charge, on +44 344 809 222 between 8-8:30am UK time to avoid a long wait on hold.

 

This is not O2 but a customer community and we, therefore, have no access to your account to check whether data roaming is activated and/or there is a roaming bar in place.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 87,096
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: O2 data not working abroad...

@Baaz the APN to try is "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Community Manager
Posts: 5,648
Registered: ‎18-02-2016

Re: O2 data not working abroad...

Hey @Baaz  did any of the above advice help resolve your issue? 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature