cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to Increase Bolt On Amount. Pay By Month

Sanzoku
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Am unable to Purchase the desired amount of Data Bolt On (8GB) due to both App and Websites, interactive buttons not working. 

(Stuck on 100MB, unable to increase)

Message 1 of 13
2,041 Views
12 REPLIES 12

Bambino
Level 86: Prestigious
  • 24550 Posts
  • 1076 Topics
  • 3844 Solutions
Registered:

@Sanzoku This is a customer community. We cannot help with account issues. All ways to contact O2 can be found in the link below:

How to find help & contact O2: A Guide - O2 Community

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 13
1,900 Views

pgn
Level 78: King of Kings
  • 41236 Posts
  • 247 Topics
  • 1844 Solutions
Registered:

Try a different browser, or try an incognito or InPrivate tab, @Sanzoku. Sometimes you may need to force-stop the browser and app, clearing cached files for "o2 co.uk"can help as well. Otherwise, as posted above, contact O2. Good luck!

Message 3 of 13
1,889 Views

Enlli
Level 70: Enigma
  • 9735 Posts
  • 90 Topics
  • 1894 Solutions
Registered:

Have you checked it this morning? Just tried and it seems to be working normally.

MYO2 can get very flakey overnight, especially at the end of the month

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 13
1,886 Views

jonsie
Level 94: Supreme
  • 96865 Posts
  • 614 Topics
  • 7196 Solutions
Registered:
Message 5 of 13
1,864 Views

Dave-O2
Community Manager
Community Manager
  • 1198 Posts
  • 83 Topics
  • 59 Solutions
Registered:

Afternoon @Sanzoku 

 

Are you still having this issue? If so, please drop me a PM with your mobile number.

Message 6 of 13
879 Views

GrahamT1
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I am having the same issue.

Message 7 of 13
768 Views

Enlli
Level 70: Enigma
  • 9735 Posts
  • 90 Topics
  • 1894 Solutions
Registered:

Another @Dave-O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 8 of 13
727 Views

Dave-O2
Community Manager
Community Manager
  • 1198 Posts
  • 83 Topics
  • 59 Solutions
Registered:

Thanks @Enlli 

 

@GrahamT1 Can you please drop me a PM with the mobile number affected?

Message 9 of 13
717 Views

PenSau
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Did you manage to get this issue resolved? I'm having the same problem and have been for the last few days!

Message 10 of 13
313 Views