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Level 1: Joiner
Posts: 1
Registered: ‎03-06-2019
Accepted Solution

my new phone

just got my new phone but there is no sim with it . Will this come separately ?

Posts: 80,567
Topics: 573
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Registered: ‎04-01-2009

Re: my new phone

Posts: 104,509
Topics: 552
Solutions: 13,541
Registered: ‎04-04-2012

Re: my new phone

@mick2 where did the phone come from? 

Online order or in store etc.....

If it's an upgrade you need to continue to use your old SIM. 

If you need a different size, you can get a free swap in any O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: my new phone

@mick2 Is this a new contract with a new phone and new number? If not, it's possible that your current sim will fit in your new phone, and you won't need a new sim. If your new phone needs a different sized sim you can do a swap. https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675


Community Manager
Posts: 7,142
Registered: ‎18-02-2016

Re: my new phone

Hey @mick2  can you let us know what type of contract you got (new/upgrade)? Thanks! 

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