O2 chat lied to me!

[Anonymous]

Topic.

I was on the O2 support chat room on Saturday the 25th of May, requestng an unlock on my old Samsung Galaxy S2, the advisor told me that because the first unlock request which was made on Sunday the 19th was rejected by the support team, the new request would be done as a priority! I have just come off the phone to O2 to see if it has been done 3 days later, and they told me that they don't do priority unlocks on anything other than Iphones!

I'm sorry but what the hell?! Are O2 in the business of LYING to their customers?

I'd rather not have to take it to an unlock shop and pay £15 to get it unlocked, but it's looking like I might have to.

I am NOT happy about this.

[Toby]

Hi Richard,

Send me a private message and we can chat about this. Cheers

[jonsie]

Why did you not just fill in the unlock form. You've been around the forum a while, surely you have read the numerous posts about the unreliability of the chat option?

[Anonymous]

Have to agree wit Jonsie on this one

[Anonymous]

Ditto, you have been here long enough to know about chat, hope you get your phone unlocked satisfactorily

[Anonymous]

How did you resolve this ?

[Anonymous]

Wonder if we 'll know as its now gone over to Toby

[MI5]

Hopefully Toby is addressing his forum etiquette....?

[Anonymous]

That too my friend I hope

[Anonymous]

I have just sent Toby a long PM.

If my forum ettiquette on here offends anyone I apologise, it's just my personality, I'm usually a nice guy, I just get vocal about stuff that annoys me.