O2 chat lied to me!

[Anonymous]

Topic.

I was on the O2 support chat room on Saturday the 25th of May, requestng an unlock on my old Samsung Galaxy S2, the advisor told me that because the first unlock request which was made on Sunday the 19th was rejected by the support team, the new request would be done as a priority! I have just come off the phone to O2 to see if it has been done 3 days later, and they told me that they don't do priority unlocks on anything other than Iphones!

I'm sorry but what the hell?! Are O2 in the business of LYING to their customers?

I'd rather not have to take it to an unlock shop and pay £15 to get it unlocked, but it's looking like I might have to.

I am NOT happy about this.

[MI5]

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Richard_Allen wrote:

If my forum ettiquette on here offends anyone I apologise, it's just my personality, I'm usually a nice guy, I just get vocal about stuff that annoys me.

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Try and keep it to yourself please.  

[jonsie]

Lot of stuff annoy you Richard?:smileywink:

[Anonymous]

Oh yes, lots of things wind me up immensely 😞

Especially bad customer service, I've done courses in retail and customer service and I know I could do a decent job of it, but nobody will employ me because I have a disability.

[Anonymous]

No offence taken.

I used to be a Customer Service Manager so I kinda know what it's like on both sides of the fence.

[MI5]

I honestly don't think your disability has anything to do with it.... Anyone trying to get a job these days is up against at least a few hundred others.... It's the sad way of things these days.....

[Anonymous]

I'm disabled too but I have a job myself but I had overcome the usual hurdles, interviews, cv's that sort of thing, took me two years but got there in the end

[MI5]

Exactly the correct & admirable attitude Stu.... Never give up

[jonsie]

From experience with O2 you are more likely to get an interview with a disability. If you can type, talk and hear ok that should be ok. I had  (still have) tinnitus when I got a job in the O2 call centre back in 1999 and they even supplied special in-ear headsets for me. I got the same consideration when RBS employed me to do the same job when I left O2 in 2002. I still work for RBS.

Employing people with disabilities is looked on favourably and the law states that people with disabilities should have as much chance in an interview as a able bodied person.

Obviously, I don't know the extent of your disability and if they would have an adverse effect on your ability to give advice on the phone but bear in mind also that many companies are making mass redundancies (3700 alone at O2 albeit trying to relocate them at a reduced income with the outsourcing company) so there are less jobs out there at the moment.

I do hope you get fixed up in the near future.

[Anonymous]

@mi5 that's my outlook on life. Even where I work, we have 2 staff currently transferring one of our newest shops & we aren't able to take anymore on to cover them because of the climate

[Anonymous]

Same T the company I work for.

If someone leaves then current staff are shuffled around the different outlets.

Anyone on a 6 month trial were let go.