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O2 chat lied to me!

Anonymous
Not applicable

Topic.

 

I was on the O2 support chat room on Saturday the 25th of May, requestng an unlock on my old Samsung Galaxy S2, the advisor told me that because the first unlock request which was made on Sunday the 19th was rejected by the support team, the new request would be done as a priority! I have just come off the phone to O2 to see if it has been done 3 days later, and they told me that they don't do priority unlocks on anything other than Iphones!

 

I'm sorry but what the hell?! Are O2 in the business of LYING to their customers?

 

I'd rather not have to take it to an unlock shop and pay £15 to get it unlocked, but it's looking like I might have to.

 

I am NOT happy about this.

 

Message 1 of 22
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21 REPLIES 21

Toby
Former Staff
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Registered:
Hi Richard,

Send me a private message and we can chat about this. Cheers
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 2 of 22
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jonsie
Level 94: Supreme
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Registered:

Why did you not just fill in the unlock form. You've been around the forum a while, surely you have read the numerous posts about the unreliability of the chat option?

Message 3 of 22
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Anonymous
Not applicable

Have to agree wit Jonsie on this one

Message 4 of 22
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Anonymous
Not applicable
Ditto, you have been here long enough to know about chat, hope you get your phone unlocked satisfactorily
Message 5 of 22
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Anonymous
Not applicable
How did you resolve this ?
Message 6 of 22
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Anonymous
Not applicable
Wonder if we 'll know as its now gone over to Toby
Message 7 of 22
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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:
Hopefully Toby is addressing his forum etiquette....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 22
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Anonymous
Not applicable
That too my friend I hope
Message 9 of 22
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Anonymous
Not applicable

I have just sent Toby a long PM.

 

If my forum ettiquette on here offends anyone I apologise, it's just my personality, I'm usually a nice guy, I just get vocal about stuff that annoys me.

 

 

Message 10 of 22
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