Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Network in Spain

Have just arrived in Spain and can' get a network. I have an Xperia e and guess I should have told my supplier I wanted to use it in spainHelp what do I do?

Resolved! Withheld Number Question

Why is it that you can withhold your number from being seen when you phone someone but can't when you text someone.....why is this?Thanks

Resolved! How do I cancel my monthly auto-top up on PAYG?

I'm leaving o2. I have a PAYG phone and have enabled auto top-up to top up my balance £10 a month. O2 say only I can cancel the auto top-up and that this has to be done online, I've spent an hour and can't find how to do it. I can alter the amount an...

Resolved! Sony Xperia Z Ultra O2 release / order date

Hi There are several sites offering me an O2 upgrade to the Z Ultra, but the phone is still listed as coming soon from O2 themselves. I'd prefer to do it directly, in order to go onto O2 Refresh. When will it be able to order from o2.co.uk? I know th...

Resolved! iPhone 5s

If I got a iPhone 5s simfree, how would it work with my current pay monthly O2 contract I have? I already have a iPhone5 which is on this contract. Would I just keep the iPhone5 and upgrade it next year?

Resolved! Upgrade/end of contact time: PAC question

Im at month 23 of 24 month contact.Ive seen the phone I like but for a better deal on o2, having a new contact via a 3rd party sellers site gets a better deal.I wish to keep my number and know I cant have a new contact and move a number from o2 month...

appalling o2 coverage

HiO2 are starting to annoy me with the total lack of decent network coverage. Not only the lack of 3g/h+ but just the standard 2g signal. I hardly get a signal indoors anymore. The data coverage is appalling and I can watch my phone switch between G ...

Resolved! Ending Contract abroad

Dear O2,My 12-month contract is going to end at 10th in October.I would like to end the conract and transfer it to pay & go if possible, however I'm not in UK at the moment.Is there any way beside call 202 to do this?!Thank you for your help!!

Resolved! Charged for 1st day use

Hi, I received my new phone and monthly contract sim and used it immediately to let friends and family know i had a new number. The day after (being yesterday) i received a phone call from O2 about setting up a direct debit and so on and that the 1st...

Resolved! Switching tarriffs. How does it work?

Hi Hope someone can answer my question as it hasn't been made clear how the switchover will work. Basically I have just signed a new online contract agreement with O2 for a brand new 4G sim and Xperia Z1 + 5GB Internet + unlimited Calls & Texts for £...

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