O2 charged me less on a bill in November 2023 I missed a payment in December 2023 my bills are suppo
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on 20-04-2024 21:16
My bills are supposed to be 33 per month I've been paying 49 per month and I still owe 109 this month why
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on 20-04-2024 21:20
There was no answer I'm getting really fed up
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on 20-04-2024 21:22
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on 20-04-2024 21:22
You need to look in your MyO2 to see what has been happening, @Tjr1 - https://accounts.o2.co.uk/signin
If you cannot access it via browser, try the App.
Failing that, as nobody here can access your account - Guide: How to find help & contact O2
Good luck!
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on 20-04-2024 21:31
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on 20-04-2024 21:31
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Consider setting up a direct debit to avoid future issues.
All details here Guide: How to Pay Your Bill (Airtime & Device Plans)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 21-04-2024 10:49
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on 21-04-2024 10:49
@Tjr1 wrote:There was no answer I'm getting really fed up
Please bear in mind @Tjr1 that this is not live chat, and that this forum is not staffed by O2. This is a customer to customer forum in which volunteer customers - folks just like you - give advice to other customers. Hence, to complain that you have not had a reply after four minutes is not reasonable.
Hopefully the guidance that you have been given about using MyO2 and contacting payment management will enable your problem to be resolved promptly. 👍