Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Sharing Data

Hello can anyone tell me how you share data. When I click on view shared data it lists the 3 mobile numbers on my account and amount of data but there is no box to tick and share data? Any help appreciated. I called O2 and they said that data sharing...

Lisapizza by Level 1: Joiner
  • 1 replies
  • 0 kudos

CreditFileReferrals no contact, emailed many times

hi i was womdering if anyone can help me, iv emailed the CreditFileReferrals team on the 15th and then 2 times after about a problem and i have not recieved a response other than thier automated email

steve13 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Billing Date

How can I change my billing date to the 1st of the month

Billing13 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Billing problem

I have been charged twice in the last month and it was going to happen again this month so I emptied my bank account so they don’t charge me twice AGAIN, so this problem NEEDS TO BE SOLVED ASAP because this is effecting my credit score.

Oz by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade Help Please

Hi I am O2 pay monthly , Help please, What happens when you upgrade? Does your current contract automaticaly cancel and or change according to your new upgrade? Thank you to all who help

101Claire by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! bills

Can i get a paper bill and pay the bill at the post office? 

simon11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Paying by credit card

Hello, I recently set up a new O2 account and had initally set up my payment through debit card, however I am unsure how to set up my payments to come from my credit card. I have looked in my payments seciton and cannot find how to do it. Thanks.

AE1 by Level 1: Joiner
  • 8 replies
  • 0 kudos


When can I upgrade to a device, ive waited 6 months.

Resolved! Sim

I have lost my sim card and need s replacement, how do I get a new sim?

Resolved! My O2 Late Payment Registration

So, because of the April price rise, I didn't have enough money in my account so unfortunetly I missed my payment for my contract. I have now paid the amount that is due but My O2 still says that I have amount that is due. Does it take a day or so fo...

SpudLord by Level 1: Joiner
  • 2 replies
  • 0 kudos