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Level 1: Joiner
Posts: 4
Registered: ‎27-05-2019
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O2 blocked my contact phone instead of my pay and go

I asked o2 to block my pay and go iphone as it is stolen and they have blocked my contact by mistake
Level 1: Joiner
Posts: 4
Registered: ‎27-05-2019

Re: O2 blocked my contact phone instead of my pay and go

I meen my contract phone they blocked i gave them my imei for my phone that is stolen but aome how my contract phone got blocked instead
Posts: 87,559
Topics: 530
Solutions: 11,117
Registered: ‎04-04-2012

Re: O2 blocked my contact phone instead of my pay and go

@James2020 You'll need to contact customer service to resolve this please http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,714
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: O2 blocked my contact phone instead of my pay and go

There's a chance that they blocked the right phone and it's a simple case of removing the bar on the account. If they blocked the wrong phone O2 take a long time to rectify things If it isn't sorted by Monday please come back and perhaps @EmilieT can help further.

Level 1: Joiner
Posts: 4
Registered: ‎27-05-2019

Re: O2 blocked my contact phone instead of my pay and go

I was in live chat with o2 i gave them the imei number of my phone that was stolen i was used my contract number in b4 chat started as u need to put a number in I definitely didnt give them my contract phones imei number
Posts: 69,714
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: O2 blocked my contact phone instead of my pay and go

Fingers crossed then. Give them a call in the morning. I wouldn't trust live chat to sort it out.

Level 1: Joiner
Posts: 4
Registered: ‎27-05-2019

Re: O2 blocked my contact phone instead of my pay and go

I will do first thing tomorrow
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Posts: 87,559
Topics: 530
Solutions: 11,117
Registered: ‎04-04-2012

Re: O2 blocked my contact phone instead of my pay and go

Good luck....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,714
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: O2 blocked my contact phone instead of my pay and go

Do let us know how you go on.

Community Manager
Posts: 5,638
Registered: ‎23-07-2014

Re: O2 blocked my contact phone instead of my pay and go

Good morning @James2020 , I hope you're having a good week so far. Just wanted to check if you managed to get in contact with customer service about your phone in the end?

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