O2 blocked my contact phone instead of my pay and go

[James2020]

I asked o2 to block my pay and go iphone as it is stolen and they have blocked my contact by mistake

[James2020]

I meen my contract phone they blocked i gave them my imei for my phone that is stolen but aome how my contract phone got blocked instead

[MI5 · Accepted solution]

@James2020 You'll need to contact customer service to resolve this please http://www.o2.co.uk/contactus

[jonsie]

There's a chance that they blocked the right phone and it's a simple case of removing the bar on the account. If they blocked the wrong phone O2 take a long time to rectify things If it isn't sorted by Monday please come back and perhaps @EmilieT can help further.

[James2020]

I was in live chat with o2 i gave them the imei number of my phone that was stolen i was used my contract number in b4 chat started as u need to put a number in I definitely didnt give them my contract phones imei number

[jonsie]

Fingers crossed then. Give them a call in the morning. I wouldn't trust live chat to sort it out.

[James2020]

I will do first thing tomorrow

[MI5]

Good luck....

[jonsie]

Do let us know how you go on.

[Marjo]

Good morning @James2020 , I hope you're having a good week so far. Just wanted to check if you managed to get in contact with customer service about your phone in the end?