Solved: O2 app

Ibs · ‎06-11-2021

Is anyone else finding that the O2 app crashes when first opened, and stutters when entering pin code. Keep hoping an update will fix this, but hasn’t happened yet.

pgn · ‎06-11-2021

Hi @Ibs - have you tried uninstalling and reinstalling the MyO2 app?

I had to do that after an upgrade to fix it a while back.

Sometimes clearing Cache (if on Android) can help.

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

View solution in original post

pgn · ‎06-11-2021

Hi @Ibs - have you tried uninstalling and reinstalling the MyO2 app?

I had to do that after an upgrade to fix it a while back.

Sometimes clearing Cache (if on Android) can help.

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

madasaf1sh · ‎06-11-2021

@Ibs

What phone is this on?

As not seeing this on any of my handsets..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Cleoriff · ‎06-11-2021

My O2 app is working just fine @Ibs

Veritas Numquam Perit

MI5 · ‎06-11-2021

No issues with mine either @Ibs

I think @pgn's suggestion of deleting and reinstalling is a good place to start with this issue.

If not, if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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