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on 30-04-2024 19:55
Hi,
I just received a standard text message to say I'm out of my minimum contract term.
The part that confused me is it says "your monthly Airtime Plan is £30.62", which is over double what I currently pay monthly on a sim only contract.
Is this saying my bill next month will be for £30.62? Looking at my account I can't see anything to suggest the monthly charge is changing, so I'm not sure what this is referring to.
Thanks
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on 30-04-2024 20:03
O2 seem to just generate random numbers in some of those texts.
Your MYO2 will show the correct price.
You can use USwitch
https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 30-04-2024 20:03
O2 seem to just generate random numbers in some of those texts.
Your MYO2 will show the correct price.
You can use USwitch
https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 30-04-2024 20:31
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on 30-04-2024 20:31
Thanks for the help, managed to upgrade to a slightly better package for less than I was paying before!
Out of curiosity, if I hadn't upgraded would I likely have continued to be charged the same as previously, or is that random £30.62 what I would have been charged if I didn't select a new package?
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on 30-04-2024 20:46
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on 30-04-2024 20:46
It would have carried on the same, plus the annual rpi of course.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

