Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Invoices/Bills

Why can't I download my bills? I can't do it on the 02 app or on the 02 website. I called customer service, and they said it was now sorted, and I will be able to download bills now. That was weeks ago, and I still can't. Why does 02 make it so hard ...

Resolved! using phone abroad

do i need to buy a bolt on to use my phone in crete

iPhone 15 PM ‘Like New’

Does anyone happen to know when o2 will start selling the ‘Like New’ iPhone 15 Pro Max? I got my iPhone 14 PM ‘Like New’ last August from o2 and have been looking at swapping it for the iPhone 15 PM recently but would be happy to get the ‘Like New’ v...

Resolved! Eltham Store O2 Eleanor flagged a genuine customer as an imposter

Hi, The night of 20th April my phone was stolen from a pub. I couldn't reach any one at 9pm and waited until 8am next day to report stolen phone. The O2 customer service advised that I should go to the store to get a new sim sooner with my id to help...

Resolved! Phone use abroad

I may need to make phone calls or send text messages while I am in Spain to somebody who has a mobile registered in Canada and who will be in Spain at the same time as me. Will I be charged?

Mobile coverage

why does your coverage checker say we have good signal for BD161UE when there are only two houses and we cann't hold a conversation on ours

Sim swap

I’m still waiting for my number to transfer and it’s been 26 hours now

Vulnerable customer support

Hello due to my health situation currently, I am unable to call the O2 payments line. I have written and sent a letter by post a few weeks ago explaining my situation, but haven’t had this acknowledged. Is there anyone from O2 on this forum who could...

Resolved! Pay may existing bills

What number i can ring to settle my existing balance

Number Porting Problem

I submitted a request to port my number from Tesco Mobile to O2 on Friday 12th April. The port was due to take place on Monday 14th April. I received both a text and email to confirm this. On Monday 14th I lost signal on my Tesco Mobile sim but the n...

O2

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