Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Setting up myo2

Hi I'm trying to set up myo2 but it's having problems

Resolved! Mobile Plan to Include Apple Watch 9

Just purchased an Apple Watch 9 & am trying to add it to my iPhone a/c. I follow the set up commands, but now, over 24 hours later, the information on the Phone says that the mobile coverage on my Watch is still “Activating”. And this is after 24 hou...

Roaming in Australia

Hi, I have a Samsung s22+ and I'm on pay monthly with roaming data.I'm in Australia and my phone says it's connected to Optus but I get constant notifications to connect to the network.It then shows 5g bars but the Internet won't work.. I've got data...

Resolved! Sim card

My sim is locked and forgotten sim number, what can I dp

Resolved! Why have I been disconnected?

I recently changed phone contracts to Aerial who are subcontracted by you to serve your customers. I signed up for a 24 month contract still with O2 but administered by them. Today I have received a text message from you saying sorry you're leaving a...

Why is data being used when I dont even use o2 sim

Why have I received an email saying... Mobile number (number removed) We're just letting you know that (number removed) has now used 80% of its inclusive data, which resets on 14/05/24. To stay on top of your bill, go to My O2 (via the app or http://...

Closing my Account

I am out of contract and changing provider from o2, I have requested a PAC code, do I also need to cancel my account or is this done automatically as I am out of contract?

Resolved! Cancelling airtime contract, keeping device contract

Can I cancel my airtime contract but still keep my device payment plan?

Resolved! T he end of 3g

Hi, I have a Samsung galaxy A7 (2018) which is currently running on 3G. Is this phones compatible with 4G please and will you send me a new Sim.

Money has been taken this morning for 2 bills I already paid

I sat and paid all bills over the weekend that are on my account yet this morning you tried to take one bill amount from one account of £73.01 which I already paid and you've took £17.82 from another account but I already paid that bill amount. I nee...

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