Unable to redeem Free Disney plus extra

[Willow1]

I have just bought a plan that gives me free Disney plus for 6 months. When I click add it says unable to. Either call 202 or talk by chat. I can’t get any further. 202 cuts me off and chat goes blank. Can anyone help?

[jonsie]

It's a known issue unfortunately

Can you help out here @O2Georgina ?

[O2Georgina]

Hello @jonsie  Thanks for the tag.

@Willow1  I will send you a private message now

[jonsie]

Thank you @O2Georgina 

[Willow1]

So is there any work round?

[jonsie]

Check your private messages at the top of the communitypage @Willow1