Unable to redeem Free Disney plus extra

Willow1 · ‎14-12-2020

I have just bought a plan that gives me free Disney plus for 6 months. When I click add it says unable to. Either call 202 or talk by chat. I can’t get any further. 202 cuts me off and chat goes blank. Can anyone help?

jonsie · ‎14-12-2020

It's a known issue unfortunately

Can you help out here @O2Georgina ?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2Georgina · ‎14-12-2020

Hello @jonsie Thanks for the tag.

@Willow1 I will send you a private message now

jonsie · ‎14-12-2020

Thank you @O2Georgina

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Willow1 · ‎14-12-2020

So is there any work round?

jonsie · ‎14-12-2020

Check your private messages at the top of the communitypage @Willow1

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

JASFD · ‎19-06-2024

Hi there, I’m also having an issue redeeming my Disney+ extra. Can you please help?

MI5 · ‎19-06-2024

@JASFD

No one here anymore that can help you.

Contact O2 via any of these methods Guide: How to find help & contact O2

Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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