Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cant get on my 02 app

I can't access my 02 app account

How to cancel tarrif change?

It said whilst I applied to change my tariff there was a cooling off period but I cannot see anywhere I could do that and as with modern CS (or the lack of it) I can't work out anyway to get past a bot & to a real person to talk to about it. Does any...

Resolved! No access to Inmarsat phone +870

Why can’t I call an Inmarsat phone

Resolved! Pay Monthly in credit how to get a refund?

I have a credit balance on my pay monthly account. The email says get a refund in My O2... but I can't see the option anywhere. Can anyone help?

Resolved! Upgrade

How do I cancel my upgrade

Roaming g

So here's a thing travelling in Europe roaming fine in Holland and Denmark but does not work in France Spain Portugal oe Germany any ideas on this

Late payment

Delayed payment

Resolved! My mum got scammed and o2 are doing nothing about it.

Hi, not sure if I picked the correct board. However, my mum got scammed a few weeks ago, not sure exactly how it happened but a fake o2 call is the best I got and not sure what info was given over as my mum forgets things but somehow they sent her a ...

Direct Debit Fiasco

Well today is fun.This morning (4th April) O2 have SMS and emailed me to say "There has been a problem with your direct debit". 29th March I got an email saying:Your Direct Debit has changed – you don't need to do anything. This is for information on...

Resolved! Mastercard text

I upgraded my sim and have been awarded my digital Mastercard by having a link in the text. This tex takes me to my account but nothing about how now to get the reward I have been awarded what can I do

O2

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