Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123927 Views
  • 27 replies
  • 5 kudos

Poor customer service for disabled I only

i only just joined 02 and the customer service for disabled people is purely shocking I was meant to have a phone call back and I've never received it I will never recommend O2 if it wasn't for the girl in the shop I would have left

Resolved! Can’t receive calls

Hi I’m currently in Amsterdam and can’t receive incoming calls? can you help? Thanks James

JamesK by Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos

Resolved! Better deal

Why do loyal o2 customers with more than one contract not get a better deal on a upgrade than a new customer or other providers offer

Johngray by Level 1: Joiner
  • 283 Views
  • 2 replies
  • 0 kudos

Resolved! closing old account and opening new one

Hi how do I set up a new account page I was told now I'm not on pay as you go to close this one and open a new one

Sue43 by Level 1: Joiner
  • 130 Views
  • 2 replies
  • 0 kudos

Resolved! Airtime price

Afternoon, I have been an 02 client now for many many years and have religiously renewed my contract with yourselves but am seriously thinking of leaving, I have had a quote of £44 a month to renew my contract with a Samsung s20 with 30g of data, unl...

Resolved! Bill

I am avn trouble paying my overdue bill 

Sarahm by Level 1: Joiner
  • 112 Views
  • 1 replies
  • 0 kudos

Resolved! Monthly payment

Hello, I pay as you go monthly and I saw on my account that I had already had money taken out as “ monthly payment” on 7th October when it should have been taken out on the 27th October. I then go to find out that it will be again taken out on the 27...

Resolved! Return an item for Exchange

I've ordered the wrong size Apple Watch 7 online and want to exchange for larger size, do I have to send it back through royal mail or can I take it into a store to swap?