Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! What’s number can I reach o2 on

I’ve received letters saying my numbers have been stopped due to owed money although the direct debit had been coming out on the same dates every month this letter was sent 5 days before the next bill was paid?

pip5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancelled contract

Hi I would like to know why I’m still being billed for my contract that I cancelled and still haven’t received my £30 deposit back! can you help

Ozzy1970 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancellation confirmation

I cancelled my contract with o2 last night via phone after paying off my device. However, I've received no confirmation. I've looked on all of the guides online and there is no information about how to request confirmation and speaking to someone on ...

lauren_34 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Unable to go ahead with phone contract.

Hi O2 Community,Just a quick one... so the past few days I’ve been thinking about getting a phone contract so yesterday I decided to apply for one. I had a funny feeling it would be declined because I have no credit however I was able to go ahead and...

Resolved! Billing

Hello i know my payment is behind but can i pay everything next week please i had extra bills to pay this month Thats why i couldnt pay this month

Irma by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Can't pay my bill

I can't seem to pay my bill ? I have this same problem every mounth since I stoped the direct debit why is this ?

Cjt by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! my first bill overcharged?

Just wondering why my first bill for September is double what it should be? I've paid the £35 for September and it wants me to pay another £35 by October 9th and i can afford that by that date when it should be only £35 a month for my pocket hotspot?

StefanM93 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Bill payment

Hi I’m looking for help my air time tariff changes from the original what may the reason for this be

Resolved! Samsung buds

I have called on Saturday 25th September and got a upgrade to samsung galaxy s21. I was told that I could claim the samsung buds for free from their website, however while am trying to claim them its asking for the IMEI1 number which I don't have.

SF2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! can anybody actually speak to some one at o2???

Hi all, long story short - I am leaving o2 due to a variety of reasons, I checked on the app to see how much money was owed for my current handset and have paid that onto my account. However I have paid the amount onto my airtime instead of device pl...

GC83 by Level 1: Joiner
  • 3 replies
  • 0 kudos