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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237242 Views
  • 2 replies
  • 2 kudos

Sim lost and stolen

Hello My phone was stolen on Tuesday at work and I called o2 about replacing the sim card with the same number they said they will send a new one. When checking online it says order status complete? What does this mean because I've not recieved my ne...

James93ob by • Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

Over charged

Hi there, there are a number of charges I don’t recognise on my bill. They are all going to iTunes or Apple which I don’t use? Are you able to look in to this for me please?

Bex16 by • Level 1: Joiner
  • 506 Views
  • 3 replies
  • 0 kudos

Travel Bolt on Hong Kong

I opted in for the travel bolt on to use in Hong Kong. I am currently in Vietnam using an eSIM for this country. However when I travel to HK I will use that o2 bolt on £6 a day , which seems good value. I just wanted to know if there is something I h...

Sean10000 by • Level 1: Joiner
  • 963 Views
  • 2 replies
  • 0 kudos

Waiting For Credit Risk Team For 1 + Week

Hi, I am wanting to move my existing Three number to o2. So I applied for a SIM only contract last week on the 11th. However after getting a reply saying it is currently with the Credit Risk Team and that they would be in touch within 24 hours. I hav...

terrible customer service

Hi how is everyone finding the customer service at the moment? I spend 40 mins before i got through to someone, trying to obtain my PAC code, but because my accounts inst set up properly, i cant access the my02 app, apparently i also don't have a reg...

Gambit1 by • Level 1: Joiner
  • 1008 Views
  • 6 replies
  • 0 kudos

Bill

im unable to pay my bill as it says direct debit info is not valid. How can I update my direct debit to start paying?

Jungle1 by • Level 1: Joiner
  • 1080 Views
  • 8 replies
  • 0 kudos

I am unable to use my Amazon Prime extra

I had an Amazon Prime benefit for the past 6 months. I have upgraded my account and as part of it, I was given 6 months of Amazon Prime Extra. When I try to redeem it, ı get the following error on Amazon website. When I asked them, they said I should...

Eliz by • Level 1: Joiner
  • 1615 Views
  • 5 replies
  • 0 kudos

Double charged by O2

Hi there,The last few months, I’ve been charged twice for all in app purchases. Apple Pay charges my bank account, and the exact same charge gets added to my tariff and is shown on my “things you’ve bought” section in the “My 02” app.I have notified ...

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