Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 travel inclusive zone bolt on discontinued?

Hi, in the last couple of years I’ve been to USA and Mexico and used my phone for ‘free’, because as part of my 30gb monthly contract I have the O2 travel inclusive zone bolt on. I have not had to pay £6 per day for this. Been discussing how useful t...

VAT Billing

I require VAT to be displayed on my mobile bills.I have requested this multiple times, yet it remains unresolved, despite O2UK assurances.

Paid Bills but still saying outstanding on app

Hello, hoping someone can help as I’m at my wits end here with o2’s horrendous “customer service”.I paid my two o2 bills a few days early on 28/4/2024, as I usually do with no problem. This time however o2 still took the direct debit payments and mai...

Bill incorrect

I signed up for a £10 monthly deal with three months of free extra. I was incorrectly charged for disney plus twice. Please could my bills for this month and last be confirmed.

Resolved! Sim cart

Swap

Away

On holiday and can t use my phone

Resolved! My 02 hasn't worked for months

Switched to pay monthly and since then I've been in two shops with 0 success in being able to manage my account.It sends OTP and says account is registered to another number. Id need to use a different number for this account. Same thing when I first...

Trying to pay

Hi I'm trying to make payment but cannot get on my 02

Urgent Help Needed: Fraudulent Accounts and Unresolved Issues

Hello O2 Community and Moderators,I am reaching out to share my distressing experience with O2 regarding fraudulent activities under my name and the subsequent lack of resolution. Despite multiple attempts to resolve this since January, I'm facing a ...

Resolved! E sim

I have bought a new iPhone 15 I am unsure how to active my sim

O2

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