O2 Upgrade Website Failure

[Anonymous]

O2,

I'm trying to upgrade my iPhone to 6s+ but your website keeps telling me:

Sorry, your card payment did not go through. Please select a billing address to retry payment.

I've tried a different card, different browser, on my iPad etc.

On twitter a lot of people are having the same issue, O2 what is going on...

I was told to go in store only to be told they dont accept pre orders in store for the 6s+! What a complete joke!

[Cleoriff]

If you can't order via online and as you say others are having the same problem then it is a website glitch and you will have to try again. As you say it has been mentioned many times on twitter I will ask our community manager @Toby to advise...

[jonsie]

The website has probably buckled under the pressure and customer service will undoubtedly be very busy but your best option is to call 202 first thing in the morning.

[MI5]

Other forms of contact here http://www.o2.co.uk/contactus

[Anonymous]

Pretty crap customer service however. From live chat, told to ring, so I ring told to go to store, store doesnt accept preorders for 6+, so told to ring customer services, they said to go to store. Farce, was so tempted to go to elsewhere.

Live chat is useless, they just tell you what you want to hear.

[Anonymous]

Hi @Anonymous

I'm Meri, the Community Coordinator. Try to refresh the page and let us know if you are still having problems

[Anonymous]

I am having the same issue trying to upgrade, CS and Live chat are no help!

[MI5]

When you go to the box to enter your card number there are some spaces at the beginning of the box. Use backspace to delete these spaces and try again.

[Anonymous]

I've just tried this and there are no spaces in the card number section, I backspaced 8 times anyway and entered my details as normal and it returned the same error.

Thanks

[Anonymous]

I've solved this issue by upgrading through Carphone Warehouse!