O2 Travel

[MartynW]

I am currently in the United States. I travelled here on Nov 9th. I have just received notification of my latest bill and find a daily charge of £4.16 adding up to £104.

I do not recall ordering this service, and have only used the phone sparingly for text messages.

I would like someone to explain why I am being charged so much.

Thanks, Martyn

[gmarkj · Accepted solution]

It sounds as though you are paying the daily charge which gives you 120 minutes of calls and 120 texts for £4.99 (after tax).
See advice on the link below:
https://community.o2.co.uk/t5/How-to-Guides/O2-Contract-with-O2-Travel-Inclusive-75-Free-Countries-a...

[Cleoriff]

Hi @MartynW

You will be charged at international rates if you dont have O2 Travel Bolt on or O2 travel Exclusive. These should have been checked before you left home

https://www.o2.co.uk/shop/international/using-phone-abroad

It appears you have O2 Travel. The daily rate is £4.99 per day. This charge will be triggered if you send one text

[Cleoriff]

Our usual advice is to use Wifi wherever possible. Keep in touch with friends and family via Messenger Whatsapp and Skype. If using WiFi... Turn data roaming/mobile data off and you wont be charged.

Also Voicemail should be off.

[Marjo]

Hi @MartynW, sorry to hear that you've had unexpected charges on your bill. Would the above information from our members @gmarkj and @Cleoriff help explain this for you? Please let us know how you're getting on.