O2 Refresh

[Anonymous]

Does anyone else think its a bit tight that existing customers cannot tag onto the recent refresh scheme?

For the last year I've put £191.88 onto a dated galaxy S2 phone and never missed a payment on a phone with a now market value of around £240. Even when I offer a contract extension of a further 2 years they say no to it. Forgive me if I'm wrong but that just seems like bad customer service to existing customers and good to new.

[Anonymous]

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@Anonymous wrote:
Kind of missing the point there Stuart1983. I never mentioned about complaining. To pay off a contract on the phone would cost an additional £182. Therefore o2 still value the phone at £373.88. Which technically is extortionate even at commencement of contract in May 2012!

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wasnt missing the point actually, just a little banter to make my point about people wanting to change contracts just because they saw a new deal that appeals to them but the reality is you either pay off your contract or wait until upgrade time to change, you signed a legal document, you cant just change when people feel like it. the phone is worth the price when you got it, everything depreciates in price over time

[MI5]

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@Anonymous wrote:
Kind of missing the point there Stuart1983. I never mentioned about complaining. To pay off a contract on the phone would cost an additional £182. Therefore o2 still value the phone at £373.88. Which technically is extortionate even at commencement of contract in May 2012!

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Technically, you are forgetting to include the cost of your calls/text/data allowance

and a new S2 is still £339 on expansys http://www.expansys.com/samsung-galaxy-s-ii-white-16gb-eu-version+plug-uk-220466/