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Anonymous
Posts: 0

O2 Refresh

Does anyone else think its a bit tight that existing customers cannot tag onto the recent refresh scheme?

 

For the last year I've put £191.88 onto a dated galaxy S2 phone and never missed a payment on a phone with a now market value of around £240. Even when I offer a contract extension of a further 2 years they say no to it. Forgive me if I'm wrong but that just seems like bad customer service to existing customers and good to new.

Anonymous
Posts: 0

Re: O2 Refresh

Yep the only way to get onto the refresh contact is to pay off the one you have or wait till upgrade time  

Anonymous
Posts: 0

Re: O2 Refresh


@Anonymous wrote:

Does anyone else think its a bit tight that existing customers cannot tag onto the recent refresh scheme?

 

For the last year I've put £191.88 onto a dated galaxy S2 phone and never missed a payment on a phone with a now market value of around £240. Even when I offer a contract extension of a further 2 years they say no to it. Forgive me if I'm wrong but that just seems like bad customer service to existing customers and good to new.


I can sort of see your point but o2 have to draw the line somewhere otherwise everyone who has just signed up to a 24 month contract would want to switch

Posts: 117,530
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Registered: ‎04-04-2012

Re: O2 Refresh

The deal will be available to you at upgrade time..... the same as everyone else who is still in contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: O2 Refresh

[ Edited ]

me me me, let me switch now or i'll complain(couldnt resist it) seriously either wait until upgrade time or pay up your existing contract, but be patient

Anonymous
Posts: 0

Re: O2 Refresh


@Anonymous wrote:

me me me, let me switch now


Not to android Smiley Very Happy

Anonymous
Posts: 0

Re: O2 Refresh


@Anonymous wrote:

@Anonymous wrote:

me me me, let me switch now


Not to android Smiley Very Happy


Smiley Very Happynever, decided only to get an s4 if they use iosSmiley Very Happy

Anonymous
Posts: 0

Re: O2 Refresh


@Anonymous wrote:

@Anonymous wrote:

@Anonymous wrote:

me me me, let me switch now


Not to android Smiley Very Happy


Smiley Very Happynever, decided only to get an s4 if they use iosSmiley Very Happy


And don't make it out of plastic water bottles Smiley Wink

Anonymous
Posts: 0

Re: O2 Refresh


@Anonymous wrote:

@Anonymous wrote:

@Anonymous wrote:

@Anonymous wrote:

me me me, let me switch now


Not to android Smiley Very Happy


Smiley Very Happynever, decided only to get an s4 if they use iosSmiley Very Happy


And don't make it out of plastic water bottles Smiley Wink


Smiley Very Happy

Anonymous
Posts: 0

Re: O2 Refresh

Kind of missing the point there Stuart1983. I never mentioned about complaining. To pay off a contract on the phone would cost an additional £182. Therefore o2 still value the phone at £373.88. Which technically is extortionate even at commencement of contract in May 2012!