O2 Refresh - Getting my head around it...

[Anonymous]

Hi folks,

Can someone in simple terms explain O2 Refresh under the following circumstances.

I have £345 left to pay on the phone part of my plan.

If I were to pay that off tomorrow, what happens to the tariff part? 

Does that slate also get wiped clean?

[Anonymous]

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@Toby wrote:
Hi Arthur,
Let us know how you get on with this and if you choose to use Refresh. Are any new devices catching your eye?

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Hi Toby,

I already have a Z1 Compact on Refresh but that Z2 has my attention. heh

[Anonymous]

Well that's the point of refresh

[Anonymous]

hi guys 

i,ve just gone to pay off my device plan to get a brand new phone as that whgat i thought the o2 refresh was all about, but when i try and do it it only offers me a month or 12 month sim only deal with the £190 i got left to pay added to my basket whats all this about i thought it was simple as o2 have told me which is pay your device off and upgrade to a brand new handset but im seeing that option is this o2 refresh all rubbish and lies as it looks that way 

cheers andy

[Anonymous]

sorry im not seeing that option i mean lol

[Cleoriff]

Hi @Anonymous

here is an excellent guide to Refresh written by one of our members...Everything in this guide is factually correct...

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701/highlight/true#M64851

[MI5]

You need to pay off the device first by calling CS on 202.
This will then release you to a full upgrade to a new contract.
Best to do that bit in store as web ordering is full of pitfalls and out of stock phones along with painful delivery experiences via UK Mail

[Anonymous]

ok thanks for that, just to clarify do i ring up o2 cs and pay off the £190 and then go into a o2 store and get the new phone or can it all be done via a o2 store,

i just dont understand why it wont let you do that online to make it easier for everyone , and why does it only offer me a sim only deal when i click upgrade

and finally when i do pay the £190 off will that guarantee me a brand new handset with no other credit checks as that the most thing im worried about as my credit history isnt great and its taking me 4 years to this contract and i dont want to pay it off and then o2 do another credit check as i know it will fail
and what happens to my original tariff do i get out on a whole new one or keep the original one with a new phone

thanks andy

[Anonymous]

oh and i nearly forgot to ask is there option to cancel the whole contract when i pay off the device plan as i got a tablet with o2 on refresh but sadly the tablet got stolen and im now paying for something i havent got thanks andy

[MI5]

Yes, you have to call 202 and pay it off (that part cannot be done in store).
Yes, it's a brand new handset and a brand new tariff (you can't keep your old tariff and take a new phone).
As it's classed as an upgrade you shouldn't be credit checked again, however, I would check this with CS when you call.

[Anonymous]

so i could just got into a o2 store and when im in there ring o2 cs on my phone pay it off and then upgrade straight away whihc would be easier, why cant this be done online tho