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O2 Refresh - Getting my head around it...

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Anonymous
Not applicable

on ‎26-02-2014 20:17

on ‎26-02-2014 20:17

Hi folks,

Can someone in simple terms explain O2 Refresh under the following circumstances.

I have £345 left to pay on the phone part of my plan.

If I were to pay that off tomorrow, what happens to the tariff part? 

Does that slate also get wiped clean?

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎24-08-2015 23:01

on ‎24-08-2015 23:01

@Anonymous wrote:
so i could just got into a o2 store and when im in there ring o2 cs on my phone pay it off and then upgrade straight away whihc would be easier, why cant this be done online tho

Yes, you can do that, dunno why you can't do it online?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎25-08-2015 11:16

on ‎25-08-2015 11:16

My advice would be to pay it off over the phone then go instore to do your upgrade, you won't need a credit check as they will change the phone & tariff on their systems
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