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Anonymous
Posts: 0

Direct Debit date NOT changed as requested

I called O2 last month to amend my Direct Debit date and this month they still attempted to take the money on the wrong date, this means i am now going to be charged by my bank! How can I change this and it actually change without having to wait to see if they do it again next month?!

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Posts: 102,027
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Direct Debit date NOT changed as requested

You can look in your My O2 as I think you can change it yourself in there under the "Bills" tab.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Direct Debit date NOT changed as requested

Nope no can do. 

Says..

"You can request to change your billing or payment date - give us a call or talk to us over Live Chat."

However the Live Chat option is a no go as they wont do it over Chat, and calling seemingly doesnt work either as they still tried on the old day Smiley Sad 

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Posts: 102,027
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Direct Debit date NOT changed as requested

How long ago did you change it?
You need to give plenty of time for the computers to update and if it was within a few days it may not go through in time for this month.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Direct Debit date NOT changed as requested

Exactly a month ago, I changed it after the first direct debit payment so that it would coincide with my pay date. Hence not knowing it had not changed until my bank contacted me today!

Surely a month is long enough, I work in finance its not that slow

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Posts: 102,027
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Direct Debit date NOT changed as requested

Yes, it should be - I guess someone messed up Smiley Sad
I'm afraid you'll have to call again - Good luck !!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,288
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Direct Debit date NOT changed as requested

You need to change the date 7 working days before it is due to take. If you did this then complain to customer service.

Make a written complaint here to try and get any charges refunded.

How to complain

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Anonymous
Posts: 0

Re: Direct Debit date NOT changed as requested

Cheers Smiley Happy 

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Anonymous
Posts: 0

Re: Direct Debit date NOT changed as requested

Thats what I'm gonna do... cheers guys! Smiley Happy

Highlighted
Posts: 102,027
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Direct Debit date NOT changed as requested

Good luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)