O2 Monthly Skm - no update since purchase

[PullenDP]

Yesterday morning (26/04/22) I ordered a monthly sim with O2, in preparation for my Voxi plan ending, and it’s a better offer than what I have with them anyway. When I placed the order a page came up says my order was under review and that it may take 48 hours, I’ve also received an email saying the following:

Thanks for your order - it's now full steam ahead for us.

Keep an eye on your inbox for our updates on progress and delivery.

If this order entitles you to Volt benefits from O2and Virgin Media,
we'll be activating your benefits in the next 14 days. See our terms
here:

Your order details
Item(s) ordered: 1 O2 Sim Only 15GB £8 £0.00
        2 Standard Delivery £0.00
        Order number: ms-320521296
VAT Included: £0.00
Total: £0.00
Got a question? Visit our online help centre at or put
it to the O2 Community at

Thanks,
 O2

(I removed the links)

Im now becoming increasingly concerned nothing has changed since as I’ve received no further emails, and there’s no tracking on My O2. Is there a way I can check what process my sim is at and when it may arrive?

Thanks

[MI5 · Accepted solution]

@PullenDP 

Sounds like credit checks.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks