Number port from Pay as you go to Pay Monthly

[SH883]

Hi There,

I am having trouble with porting a number from pay as you go to pay monthly, both on o2.

I completed the online form Tuesday morning, but never recieved any text confirmation like others on here have stated I should of got, but the Pay as you go sim has been deactiviated since Tues afternoon, but so far the number hasnt switched, which means I have no access to the pay as you go number, If called it says "number you have dialled has not been recognised"

I spent an hour with o2 customer service yesterday, whom stated it should be resolved "soon" but I'm worried about going into the weekend as I really need access to that number for work reasons.

Is there anywhere to get some kind of update, or goes as far to stop the port and reactivate the old number?

I'm worried if something don't happen soon I could loose that number forever, which would lock me out of certain accounts and work related accounts.

[MI5]

@SH883 

You need to persevere with O2, sorry.

Guide: How to find help & contact O2 

[Cleoriff]

@SH883 

Did you ever receive a new sim from O2?

If changing from PAYG to Pay monthly you will need a new sim as they are configured differently.

Info here :

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

[SH883]

Hi there

Yes I got a new sim, took out the new pay monthly etc.

It's just the number swap that isnt working

My only major concern is the risk of losing the pay as you go number permanently

[Cleoriff]

@SH883 

If you've rebooted your phone a few times and nothing is happening then as @MI5 says, you need to persevere with  O2 I'm afraid.