Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Roaming Speeds Throttled

I took out an o2 contract with the o2 Travel Inclusive feature giving me use of my phone in the USA, Canada etc. I understand the limit of 1220 mins and texts per day but I think it unfair that you throttle the speeds when roaming abroad. Three and V...

Resolved! Abroad charging

I’ve got a one off charge on April 19th for £40+, I’m currently in the US and haven’t turned mobile data on except yesterday, (20th) and that cost £6 as explained in my welcome text. Could you explain what this charge is for? X

Resolved! Claim early pods

I've just upgraded and I got free ear pods. Does anyone know how to claim them or do they sentbyhem out???

Resolved! Increase in bill

I've just had a text to say my next month's SIM only amount is nearly £3 more than usual, I haven't had any notification of this previously and although it's only £3 with all the other increases its another kick in the teeth . Can anyone explain why ...

Resolved! Cancel contact

I would like to cancel my contract. I have had to buy two data bolt ons this month. I have barely used my phone without Wi-Fi and the data has run out again after a day. it’s ridiculous and frankly I think o2 is taking the *bleep*. I have been an o2 ...

Resolved! upgraded and gifts

Hi I recently upgraded and is it possible if I could redeem a gift and if so what gifts ?

Resolved! I want to know my order

Hello there,I want to know what includes in my recent order. My order id is MF520480652

Resolved! No mobile data roaming in Germany

I was in Germany at the weekend and tried to use my iPhone 13 but found that I had no roaming ie couldn’t check any websites and online apps. The phone is fairly new and I’ve not used it abroad before, but I think the settings are correct and roaming...

Resolved! end of my monthly payment

Hi As I moved abroad I would like to end my contract pay monthly and if it is possible to change to pay as you go keeping the same number. Thanks

Resolved! Won’t let me cancel contract that has ended as nobody will answer the phone

How can I contact O2 to cancel my contract as I did this this morning went through everything with a lady on the phone she then told me she couldn’t cancel it have to put me to another department and phone just rang out nobody ever answered I can’t f...

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