Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 229276 Views
  • 2 replies
  • 2 kudos

Resolved! Order confirmation and Mastercard claim

I recently upgraded and have received my handset. But I have not received any kind of confirmation email giving me confirmation of my order or how to claim for my preloaded £200 Mastercard. I updated my email address when I was processing the order h...

Resolved! Payment

I can not pay. I tried all my cards. The banks say all the cards are working. O2 diverted the traffic. I can not speak to them by chat.How can I pay. Now I can not use not even receive O2 SMS probabile cause they diverted traffic. Do you have any oth...

Francesco by Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

Resolved! Why does my first bill look like that?

Hi,I'd like to get some info about the billing system.I've changed my O2 service form 'pay as you go' to 'pay monthly' on 17/01/2023, so from that day I am supposed to pay 10+5 GBP per month.MyO2 app says I have my first bill, period was 17/01-19/01,...

Wanda25 by Level 1: Joiner
  • 549 Views
  • 2 replies
  • 0 kudos

Resolved! Where's my pre paid Mastercard?

I bought a phone based on the incentives and I still have not received them and can not find a way of getting hold of anyone.... Next time definitely going EE!

DFW by Level 1: Joiner
  • 1102 Views
  • 3 replies
  • 0 kudos

Resolved! 02 Open 25% discount

Hi I have o2 open 25% discount applied to my £20 per month airtime bill since August.This should bring it down to £15 & it did for a couple of months.Since I added another SIM for my child (£8 per month) my bill has changed to £16.67 per month.On top...

shaun75 by Level 1: Joiner
  • 629 Views
  • 2 replies
  • 0 kudos

Cancel my eSIM pay monthly account

I want to cancel my eSIM account on my iPhone 13 Pro Max & then order a new 5G compatible eSIM to install in a different iPhone 14 Pro Max. My O2 phone number is xxxxxxxxxxxxx, but is on my old iPhone 13. [Mod edit: Please do not share personal detai...

Russhh1 by Level 1: Joiner
  • 1213 Views
  • 5 replies
  • 0 kudos

Resolved! Upgrades and using old sim card

Hi, not sure if anyone can help me. I recently upgraded to the Samsung galaxy S22 Ultra 5g on O2 refresh. I did order a new sim but wanted to keep my old number. I've managed to put my old sim in and the new one but am having to switch sim every time...

Joella by Level 1: Joiner
  • 824 Views
  • 4 replies
  • 0 kudos

Resolved! New Sim Only:- Unable to Continue

I have been with o2 for around 6 months. Last week I took out another sim only contract without any issues. I want to take out another two sim only Contacts so that the whole family are with o2. I’ve just tried to sign up again, and am receiving an e...

VishalB by Level 1: Joiner
  • 1301 Views
  • 3 replies
  • 0 kudos