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Posts: 87,996
Topics: 738
Registered: ‎14-01-2013

Re: O2 Debt Collection - Dispelling The Myths

Pop back on Monday and see if you have had a response from @Toby Smiley Wink

*The Game Is On*

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Anonymous
Posts: 0

Re: O2 Debt Collection - Dispelling The Myths

Hi @Anonymous

 

  When I was reading this some things were not 100% clear...So if you don't mind, in order to give you the best advice, I'll ask you  a few questions , if that's ok with you?

  When you say that it was agreed the charges were wrong, can you tell me who has done that? Was it a manager? Also, the high level complaints team does exist, It's that email address that @Cleoriff just gave you and they have the last saying. If you want to take this further, you will need a deadlock letter from them. And unfortunately you are right about the debt collectors, they will not stop, O2 has to tell them to stop if it's applicable.

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Posts: 101,958
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: O2 Debt Collection - Dispelling The Myths

Send an email to the CEO's office with all the history of this issue.
I'm not allowed to give you the email address on here but it's easily got from Google.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 80,285
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: O2 Debt Collection - Dispelling The Myths

[ Edited ]

There used to be an in house complaints team called Farside ,  my wife worked on that team for 3 years....are you saying it still exists?

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Anonymous
Posts: 0

Re: O2 Debt Collection - Dispelling The Myths

It's the High level complaints team now @jonsie . I think there are no teams left in there though.

I've got the most of them based here, but I think there are more teams somewhere else...

 

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Posts: 80,285
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: O2 Debt Collection - Dispelling The Myths

Where are you based @Anonymous and how does one actually get to speak to them? Genuine question. ...

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Posts: 80,285
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: O2 Debt Collection - Dispelling The Myths

Where are you based @Anonymous and how does one actually get to speak to them? Genuine question. ...

Slough, Preston Brook?

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Anonymous
Posts: 0

Re: O2 Debt Collection - Dispelling The Myths

South yorkshire @jonsie, DV.

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Posts: 80,285
Topics: 573
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Registered: ‎04-01-2009

Re: O2 Debt Collection - Dispelling The Myths

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Anonymous
Posts: 0

Re: O2 Debt Collection - Dispelling The Myths


"In the event of non payment, o2 will try to contact the debtor by the method the customer requested at the beginning of their agreement i.e. by email or by letter. O2 will try up to 4 times to contact the debtor."

 

This is total nonsense.

 

I had a £36 debt that i was unaware of transferred to a debt agency without a single attempt made to contact me by text, email or letter. This was admitted to me by the person I spoke to at the payment centre.

 

Yet O2 will not move the black mark from my credit file. Absolutely appalling if this is the way they treat people.