21-12-2015 14:31 - edited 21-12-2015 14:37
because i was told my contract was complete and i dont trust O2 to bill me correctly and stop billing.
What has that got to do with the "myth dispelling" statement that is completely incorrect ? nothing at all.
on 21-12-2015 14:47
21-12-2015 14:58 - edited 21-12-2015 15:00
wrong again - i have the same email and postal address and phone number that I have had for 3 years.
Gentleman from payment centre confirmed that no attempt had been made to contact me.
on 21-12-2015 15:45
Many people have had a default placed on their credit account because of final bills not being paid. Yes it can take until the next billing date for a final statement but the only invariable factor from the many posts is that none of the customers have had notification of outstanding amounts.
on 21-12-2015 16:05
They can't be blamed if not told......
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 21-12-2015 17:45
on 22-12-2015 01:29
Yes hard to understand but there must be human involvement somewhere along the line as no notification has been sent. A fully automated system would email and text the same as it would for a normal monthly bill. The fact is that no one seems to be informed of any outstanding payment as documented in many threads on the community.
on 22-12-2015 12:00
That's why we stress to leave the DD in place until your bill comes in at £0
O2 need to listen to their customers